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Beautiful brand-new Call Center Offices!!
Location : Vista, CA (across from the Civic Center)
Shifts Available : Monday Saturday
7 : 20 am to 4 : 20 pm) or (8 : 00 am to 5 : 00 pm) or (8 : 30 am to 5 : 30 am) or (9 : 00 am to 6 : 00 pm) these are set shifts, once selected for a shift - it will be the same throughout duration of assignment.
These shifts include SATURDAY rotations - one SATURDAY per month.
TrueCare is more than just a place to work; it feels like home. Sound like a fit? We'd love to hear from you!
Position Summary
The Patient Service Representative or Call Center Agent is responsible for professionally answering incoming calls and responding to patients' inquiries.
This includes entering and maintaining demographic an insurance eligibility in our Practice Management (PM) system, scheduling appointments through the PM system, answering questions about services, sending messages to clinical staff and forwarding calls for further triage.
Duties
Transfer calls to correct department
Requirements
At Truecare, we put your health first. Our compassionate team understands your needs and provides a heartfelt welcome to each and every person who walks through our doors.
Visit to learn more! Health Inside. Come in! Salud Adentro. Bienvenido!
TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law.
Our goal is to promote and ensure authentic inclusion, belonging and support for all team members recruited or employed here.
Visit to learn more! Health Inside. Welcome in! Salud Adentro. Bienvenido!
In the spirit of pay transparency, we are excited to share the base salary range for this position. If you are hired at TrueCare, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience.
In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer.
Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth.
We also offer generous benefits and retirement plans.
Employment is contingent on having a seasonal COVID-19 vaccination, or use of a mask, from November 1 through March 31 of every year.
Last updated : 2024-04-30
Full Time
Skilled Nursing Services & Residential Care
$38k-50k (estimate)
05/01/2024
07/29/2024
truecareny.com
BROOKLYN, NY
1,000 - 3,000
Private
MICHAEL WERZBERGER
$50M - $200M
Skilled Nursing Services & Residential Care
The job skills required for Call center agent include Call Center, Scheduling, Microsoft Office, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center agent positions, which can be used as a reference in future career path planning. As a Call center agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center agent. You can explore the career advancement for a Call center agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.